Shipping & Returns

Orders are generally processed within 3 to 5 business days of receipt of your order. Items can take anywhere from 7-14 days for arrival. Please factor this in when estimating your order's delivery time. 



Duties and other import related taxes and fees assessed by the recipient’s local customs authorities are the responsibility of the recipient. For international orders please expect approximately 14 days for delivery.



If you have received the correct order and are unsatisfied with the fit of them item, we’re happy to accommodate this request within 7 days of receiving. Items must be unworn, unwashed, and undamaged. The customer is responsible for shipping the item back to our store, and the customer will incur the shipping cost. Once we receive the item, you will be refunded within 5 - 7 business days through the method of payment the item was originally purchased. Items marked as FINAL SALE are not eligible for return.

We currently do not do exchanges. You will have to go through the return process and order a new product.

To return an item, please email intra.losangeles@gmail.com and include:
  1. Your order number
  2. Name on the order
  3. Email the order was made with
  4. Your request.
Since all of our orders are custom and made-to-order, we cannot accept cancellations if the order is already in production. You have 30 minutes to change or cancel your order after you have placed it.